Apply: Applications Support Analyst, London

Reference: JA-61
Key Purpose
To provide maintenance and support to the businesses headline production application which is utilised by a range of high profile clients. Ensuring the accurate and timely delivery of content to those clients by utilising a strong level technical understanding along with a methodical troubleshooting mindset and excellent communication skills.

Key Accountabilities
  • Validating data collection by running queries via MySQL to prevent incorrect data from reaching customers as part of data processing
  • Troubleshooting issues identified through either client reports or internal validation processes, seeing these through to resolution by testing and implementing solutions
  • Effectively collaborating and communicating with client services teams to ensure client satisfaction through the swift resolution of issues
  • Creating detailed, clear written documentation on a wide range of processes. Proactively identifying where documentation is missing or requires updating
  • Executing defined processes via terminal daily to input collected data into the product and ensuring the timely delivery of reports to customers
  • Managing and prioritizing workload effectively via case management system by utilizing understanding of data life cycle within the business
  • Taking ownership of personal technical development by utilizing the tools provided by the business to develop expertise in areas such as MySQL, command line interface and PHP 
  • Creating and developing internal tools for use by the team with the assistance of the development team from time to time

Qualifications/Experience
  • Experience working as part of an application support team, preferably focused on supporting a single bespoke software system internally
  • Experience providing functional and technical support for complex software suites
  • Experience supporting external clients in partnership with client services teams
  • Experience tangibly contributing to the success of a team that ensures the successful collection of vast amount of data from external sources

IT Experience
  • Working with Linux terminal, experience running a range of commands
  • Querying databases in MySQL through writing relevant queries
  • Working with Amazon Vendor Central and associated terminology or similar platforms
  • Using Slack as the main communication method across an organisation
  • Managing cases via Jira On-Demand

Skills and Competencies
  • Extremely personable, able to communicate effectively with people from all levels of the company. Able to explain complex technical terms to a non-technical audience.
  • Excellent problem solving skills, demonstrate a logical and methodical approach to resolving technical challenges
  • Strong team player, able to work effectively and efficiently as part of a growing team with varying workload and pressures
  • Adaptable, able to react and adapt to varied situations in a calm and efficient manner
  • Experience building and maintaining trust with non-technical key business stake holders
Company Background:

Do We Inspire You?
As a business-to-business media company connecting leading professionals globally through insightful market-leading Exhibitions, vibrant Festivals, and precise Informational Services, we inspire people to join us from around the globe with our strong ethics, integrity and clear focus for the future.

Can You Inspire Us?
As an ever expanding global business, we thrive upon fresh talent, new ideas, and unique approaches to make our businesses and people flourish. With exciting opportunities in sales, marketing, recruitment, to name a few, we want you to try things differently, show us your creativity, and inspire us by being you.

So WhyNot Join Us and Discover What You Can Do?
With a choice of vibrant and prestigious brands, it is simple to begin a career to flourish.

How Do I Apply?
Click ‘Apply’ and attach a copy of your CV with a contact number, to kick start your career with us.

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