Apply: ICT Service Desk Officer - State Government

Reference: BH-166532
  • High Profile State Government Department
  • 6 months
  • $29.57 - $42.64 + Super per hour


POSITION OVERVIEW
The ICT Service Desk Officer position is primarily responsible for being the first point of contact for ICT requests and incidents raised by customers of Shared Services. As part of the Shared Services ICT Service Desk team, you will contribute to achieving positive service results within the parameters of team key performance indicators.
Your daily duties will encompass answering phone calls, responding to emails, first level troubleshooting, and recording of ICT requests or incidents. There is also the requirement to provide face-to-face on-site field support on a rotational basis.
 
Requirements:
  • Ability to use, deploy, support, and maintain ICT infrastructure, systems, and applications, within a contemporary Microsoft Windows operating environment is desirable but not essential.
  • Technical skill and knowledge of a wide range of Microsoft products including the Office suite of applications.
  • Excellent communications skills written and verbal
  • Excellent customer service skills
  • An ACT Government CMTEDD Baseline clearance is required for this position you must be able to apply
  • Driver’s license C is essential.


How to apply

Please apply via Seek.
Company Background:

Quay Appointments are an Australian recruitment business specialising in IT, Business Support, Accounting & Finance, Professional & Management, HR and Executive Search roles servicing Government and Private Sector organisations from our Sydney CBD and Parramatta offices.

We have been a top 10 provider top recruitment agencies of contingent labour to NSW State Government since 1994 and our wider client base includes commercial, Blue Chip corporations and the local government. With a large client base and equally strong candidate base, many of whom have been with us year on year, our ability to provide a superior recruitment service is evident in the repeat business we experience.

Based upon a firm and proven philosophy of providing a highly personalised recruitment service, Quay Appointments establish ourselves as a highly effective recruitment agency that is totally customer focused.

Our aim is to form a partnerships with our clients, working as an extension of their Personnel / Human Resources Department. Our recruiters are well connected, with the technical knowledge to match contractors to contract.

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