Apply: IT Support Analyst – Financial Services

• Hong Kong Financial Services
• Multinational Corporation
• Stable working environment and career progression opportunity

 
An excellent opportunity to grow your career and become one of the core members of the technology division within this highly renowned and successful financial services provider. With 300 Hong Kong based end-users to support, they offer dedicated solutions to their customers and clients.
 
This role will be providing all aspects of support whilst working closely with the collaborative IT team to maintain service alignment and quality customer service.
 

Job Description:

• Provide high quality support service to the office by resolving incidents and requests
• Install, configure and support hardware such as laptops, desktops, printers, telephones, mobile devices, etc.
• To ensure appropriate use of IT systems, provide guidance to personnel on best practice
• Support maintenance and assist in system emergencies
• Ensure end-users can use remote access
• Build relationships and establish good communication with all levels of internal end-users
• Liaise with external supplies in relation to maintenance and support services

Requirements:

• 1-2+ years’ experience providing user support
• Bachelor or College Degree is preferred
• Experience working within a largescale business is preferred but not required
• Strong knowledge of Microsoft based technologies (O365), documents management systems, Audio-Video/Video Conferencing Support and mobile devices
• Good with windows administration and networking is preferred
• Good command of English communication and interpersonal skills for internal & external communications and engagement

 
 
Ethos BeathChapman Pte Ltd