Apply: Sales Associate - PETstock Ormond

About PETstock:

At PETstock, we aim to help pets inspire every person, every family, every day. We’re a global pet care retailer with more than 150 sites across Australia and New Zealand. We cater for a pet’s every need by providing a huge range of animal care products, food and services like pet grooming and training, as well as in-house veterinary hospitals.

PETstock is passionate about making a difference for pets in need by raising money and awareness through our in-house charity foundation, PETstock Assist. Over 50% of our team donate to PETstock Assist and, as a team member, you’ll have the opportunity to further support the cause through in-store adoption drives, animal shelter food donations, fundraising events and in-store customer donations.

PETstock people are animal lovers who know customer service is more than just sales. We want our team to know their customers’ names, their pets’ names and to remember to ask Tess how Georgia’s ballet concert went or if Darcy won his footy game on the weekend. We look for people who are personable, can create fun within their workplace and want to see their store succeed.

Recognised as the Australian Retailer of the Year & in numerous Employer of Choice award programs, PETstock treats its team members like part of the family. Our team are empowered and supported to grow themselves to be the best they can be. You won’t be treated as a number and you will be given lots of opportunities to grow both professionally and personally.

Check it out for yourself what it’s like to work at PETstock by visiting our PETstock People Instagram page or LinkedIn page.

About the role: We’re looking for an experienced retail superstar to join us as the newest Pet Care Sales Assistant.
You will:

• Provide memorable and meaningful customer interactions by chatting to every customer in the store & getting to know them and their pets name.
• Inspiring and educating the best of pet care possible through your vast knowledge of pet products and services.
• Reminding customers of their pets needs, such as due worming and flea treatments, available veterinary, grooming and pet training services and always encouraging them to take a treat home to their furry/feathery/scaly best friend.
• Completing memorable sales transactions that are accurate, efficient and always end with farewelling the customer by personally carrying their new pet goodies to their car.
• Make sure the store looks AMAZING all the time by having everything shiny clean and always having the latest stock available on the shelves.
• Assist the Store Management team to set-up and coordinate the success of promotional sales and events.
• Inspire a fun and supportive culture instore where the team loves coming to work every day and customers love visiting.
• Keep an up to date knowledge of available pet care products and services and work with other team members to assist customers with unique pet care enquiries.
• Be a fierce, fun competitor aiming to top the sales and KPI leaderboards.

Our PURRfect PETstock person for this role is:

• Passionate about pets!
• A friendly, caring person that is confident talking to people and building relationships.
• Experienced in providing memorable customer service, preferable in a fast-paced retail environment.
• A people person who cares about their customers, team and the success of the store.
• A positive, can-do person.
• Someone who takes ownership in finding their own solutions and driving their own career journey, always aspiring to be the best they can be.
• The proficiency to work unsupervised and as part of a friendly, passionate and successful team. 
• Be able to lift weights – well not quite but lifting 20kg stock repeatedly is a requirement. 
• The flexibility to work weekdays, weekends, public holidays and university holidays as required. 
• Vet nursing or animal care experience or qualifications would be highly regarded. 

The PERKS of being a PETstock team member:

• The opportunity to build a career whether it be into retail operations and area management, pet grooming or training, veterinary care, business ownership or a professional support role. 
• The chance to be recognised for all your hard work & passion in our regular awards programs.
• Interstate travel for training and networking opportunities.
• Generous team discounts for you and your family (your pets too!).
• A fun work culture which includes fancy dress days and the ability to bring your pet to work every day.. 
• Access to PETstock’s #petspiration health and wellbeing program which is focussed on supporting you to be physically and mentally fit for the future.
• Make a difference in the lives of pets and their families by contributing to PETstock inhouse charity foundation.
• Discounted health care, banking and financial services.
• Free mental health counselling support services.

Application Close Date: 9/06/2019