Apply: Call and Contact Centre Officer

Reference: BH-167245
Sydney, CBD 
Call and Contact Centre Operator
$30 per hour
Up to 6 month Contract 

About the company

Have the opportunity to work with one of the largest vocational education and training providers in Australia. You will be joining a well established Government organisation located in Sydney, close to Central station. Offering a supportive culture and close knit team environment, this company has an excellent reputation with potential for professional growth.


About the opportunity
  • Gain experience with large systems and software’s
  • Work for a Large Government Department  
  • Close to trains and buses
  • Stable Role likely to extend contract based on performance

Duties
  • Provide professional support and service to all customers face to face, over the phone or via email
  • Dealing with Customers face to face, over the phone or via email.
  • Providing course details to students
  • Transferring calls to relevant departments to the Customers request
  • Communicate progress and resolutions of issues to Customers
  • Generating applications to enrolments and applying fee waivers
  • Passing contact details to relevant teaching sections on behalf of students for follow ups in relation to their courses
  • Passionate about delivering exceptional customer service at all times
  • Emailing relevant documents i.e COE, withdrawals, refund forms
 
Experience Required
  • Exemplary customer service experience
  • Excellent communication skills, both verbal and written
  • Understanding on how to liaise with customers from diverse cultural backgrounds
  • A valid working with children’s check (paid clearance) or must be happy to obtain one

How to Apply
Click apply and your application will be reviewed by Sophia Marzolini, Recruitment Consultant smarzolini@quayappointments.com.au Please submit your CV in word document format.
Company Background:

Quay Appointments are an Australian recruitment business specialising in IT, Business Support, Accounting & Finance, Professional & Management, HR and Executive Search roles servicing Government and Private Sector organisations from our Sydney CBD and Parramatta offices.

We have been a top 10 provider top recruitment agencies of contingent labour to NSW State Government since 1994 and our wider client base includes commercial, Blue Chip corporations and the local government. With a large client base and equally strong candidate base, many of whom have been with us year on year, our ability to provide a superior recruitment service is evident in the repeat business we experience.

Based upon a firm and proven philosophy of providing a highly personalised recruitment service, Quay Appointments establish ourselves as a highly effective recruitment agency that is totally customer focused.

Our aim is to form a partnerships with our clients, working as an extension of their Personnel / Human Resources Department. Our recruiters are well connected, with the technical knowledge to match contractors to contract.

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