Apply: Customer experience / Human center design lead
Reference:
BH-10382
• Greenfield role to make your own
• Forefront of human centre design
• Number 1 in their Industry
Client Details
Our client is the number one lender in the market and are on the path of making sure the customer is first in everything they do and every touch point during the journey. As this is a greenfeilds role we are looking for someone not only with the strategy and ideas but the execution.This is the opportunity to make a huge impact embedding the methodology into the very fabric of the organisation in a Human centred design role
Description
Design and lead the research into understanding customer mindsets and drivers
Analyse and package existing research and business cases
Create playbook for how to conduct research and use this for strategic planning
Support all tech projects to deliver the CX vision
Facilitate and design workshops for future product and service identification
Lead cross functional teams across digital, comms, training, channel, data and tech
Profile
You have lead and run transformational strategic projects with not only highly strategic but also practical hands on experience in designing principles at a high level. You have exceptional stakeholder management and influencing skills with the ability to take internal stakeholders on the journey to becoming true believers. Excellent communication skills are a given. Ideally you have a history and qualifications in business strategy, change management, research and design.
Job Offer
On offer is the opportunity to really make a mark in a greenfield position. This is the way of the future for all organisations to embrace the customer first sentric mindset and you could pioneer significant change in this organisation. On offer is a role in the vacinity of $200k Please apply now and once your CV is sent feel free to contact Lisa Chesterman if you require further information on 91952347
Company Background:
<p>At FutureYou we are powered by our purpose – the power to connect without limitation. We genuinely believe that by connecting great people across the market we are improving the talent position in Australia.</p> <p>Through customer insight, we identified a gap in the Australian executive market between the global multinationals and local boutiques where the lack of human interaction and service offering had widened to a point where neither offered a holistic end-to-end talent solution. This insight paved the way for building a new breed of human capital offering; a ‘super boutique’ that redefines the talent management industry through Specialist Recruitment, Executive Search and Talent Advisory.</p>
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