Apply: Store Manager - PETstock Ocean Grove

About PETstock:

At PETstock, we aim to help pets inspire every person, every family, every day. We’re a global pet care retailer with more than 150 sites across Australia and New Zealand. We cater for a pet’s every need by providing a huge range of animal care products, food and services like pet grooming and training, as well as in-house veterinary hospitals.

PETstock is passionate about making a difference for pets in need by raising money and awareness through our in-house charity foundation, PETstock Assist. Over 50% of our team donate to PETstock Assist and, as a team member, you’ll have the opportunity to further support the cause through in-store adoption drives, animal shelter food donations, fundraising events and in-store customer donations.

PETstock people are animal lovers who know customer service is more than just sales. We want our team to know their customers’ names, their pets’ names and to remember to ask Tess how Georgia’s ballet concert went or if Darcy won his footy game on the weekend. We look for people who are personable, can create fun within their workplace and want to see their store succeed.

Recognised as the Australian Retailer of the Year & in numerous Employer of Choice award programs, PETstock treats its team members like part of the family. Our team are empowered and supported to grow themselves to be the best they can be. You won’t be treated as a number and you will be given lots of opportunities to grow both professionally and personally.

Check it out for yourself what it’s like to work at PETstock by visiting our PETstock People Instagram page or LinkedIn page.

About the role:
We’re looking for an experienced, passionate and motivated individual to join us as the newest Store Manager. You will:

• Enjoy developing strong relationships with customers who you will know by name and pet.
• Ensure that your store always provides memorable and meaningful customer interactions, through inspiring and educating customers with their vast pet care knowledge and passion.
• Invest in growing your team members by leading the recruitment, mentoring and development process, ensuring your high-performing team can be the best it can be.
• Always inspire a fun and supportive culture instore where your team loving coming to work every day and customers love visiting.
• Expand the store’s customer base by driving a strong reputation of the store and the PETstock brand in the community.
• Lead the store as if it’s your own and take responsibility for the store’s entire operations, sales results, stock control, VM execution, team rostering and management, P&L management and store presentation.
• Run a top-notch operation with exceptional standards, sales and KPI results.
• Work closely with the pet grooming team to manage the success of PETstock grooming services, if there is a grooming salon located within your store.
• Get involved with your local community and expand your store’s customer base by further building the strong reputation of the PETstock brand including partnering with local rescue centres to ensure successful pet adoption days.

Our PURRfect PETstock person for this role is:

• A friendly, caring person that is confident talking to people and building relationships.
• An experienced retail manager, who has thrived in a fast-paced, customer-focussed environment.
• A people person who cares about their customers, team and the success of the store.
• A leader who above all things is hands-on, solution focused, resilient, with a pro-active attitude.
• Passionate about the industry and inspiring others to provide the best pet care.
• Regarded by their peers as an amazing leader, who people love to work for.
• Someone who takes ownership in finding their own solutions and driving their own career journey, always aspiring to be the best they can be.
• A can-do, hands-on attitude.
• A valid forklift license would be desirable.
• Must be physically able to work in an environment requiring repeated heavy lifting of stock weighing up to 20kgs.
• Flexible to work weekdays, weekends, public holidays and school/university holidays, as required.
• An understanding of pet care needs would be highly regarded.
• Able to lift weights – well not quite, but lifting 20kg stock repeatedly.
• A National Police Check as part of the recruitment process.

The PERKS of being a PETstock team member:

• The opportunity to build a career whether it be into retail operations and area management, pet grooming or training, veterinary care, business ownership or a professional support role.
• The chance to be recognised for all your hard work & passion in our regular awards programs.
• Interstate travel for training and networking opportunities.
• Generous team discounts for you and your family (your pets too!).
• A fun work culture which includes fancy dress days and the ability to bring your pet to work every day.
• Access to PETstock’s #petspiration health and wellbeing program which is focussed on supporting you to be physically and mentally fit for the future.
• Make a difference in the lives of pets and their families by contributing to PETstock inhouse charity foundation.
• Discounted health care, banking and financial services.
• Free mental health counselling support services.

Application Close Date: 5/01/2020