Apply: D365 Product Manager

A high-profile enterprise organisation based in Sydney CBD is undertaking a core CRM platform modernisation program and are offering the opportunity to an experienced Microsoft Dynamics 365 Customer Service Product Manager / Technical Lead to shape the Dynamics 365 ecosystem.
Your role as Product Manager, will be to lead the development, optimisation, and expansion of our CRM platform. You will define the product vision and strategy and collaborate closely with cross-functional teams to understand their needs and facilitate product priorities. The role will also see you create and maintain a comprehensive product roadmap for the Dynamics CRM platform, prioritising features and enhancements based on stakeholder input and business value.

This role requires a strong ability to engage with cross-functional teams, understand business needs, negotiate scope, and deliver high-impact solutions. This is a unique opportunity to shape the Dynamics 365 ecosystem and drive long-term business success through your specialised knowledge and experience.

To be successful in this role, we're looking for a strong blend of the following skills / experience:

• Proven experience as a Product Manager / Technical Lead, with a specific focus on Microsoft Dynamics 365
• Experience in Case Management / Business Process Management systems
• Strong expertise in CRM strategy, requirements gathering, and scope negotiation.
• Strong collaboration and facilitation skills, with the ability to work effectively across multiple job functions.
• Exceptional communication skills to ensure alignment on product priorities and to convey product changes to stakeholders.
• A track record of successfully managing and improving a product throughout its lifecycle.

What's On Offer
This is an exciting and rewarding role for an experience Product Manager that is keen to further their career in a high-profile enterprise organisation that give back to the wider community of NSW.
Excellent working conditions with hybrid working arrangement.

For further information on this role or to confidentially apply, please apply directly via the Apply for this job button, or reach out to Owain Evans directly via email - owaine@ethosbc.com.au