Apply: VIP Services Executive, London, Fixed Term Contract

Reference: JA-91
Key Purpose

You are an experienced, driven and proactive individual who believes that exquisite service is extremely important to our VIP clients. Always positive, enthusiastic, dedicated, reliable and hard-working with a keen eye for detail. You are a team player who is ready to take on responsibility to ensure the tasks are met and our VIP delegates receive an outstanding service. The role of VIP Services Executive is to support the team in the execution of administrative and operational activities key to the smooth running of the Festival.

Key Accountabilities
  •  Responsible for the successful delivery of the Platinum operation for the Festival of Creativity within SLAs
  • Responsible for onsite delivery of welcome packs and gifts to the transfer company and the hotel
  • Responsible for monitoring the inbox and ensuring emails are responded to within 24h SlA’s
  • Account Management of event client groups, including   global brands and agencies, ensuring the highest levels of communication are maintained at all times
  •  Apt in selling the Platinum pass to existing delegates and finding ways to upsell to new potential clients.
  • Be creatively proactive with clients and demonstrate an understanding of their needs
  • Working with the Platinum team to ensure all aspects of the Platinum experience for our VIP delegates are met per the instructions from the client
  • Data entry of client information (rooming lists, flight details, special instructions)
  • Reconfirming all services prior to travel to ensure 100% accuracy
  •  Assisting the Manager to prepare any necessary documents or gifts that clients will need prior to travel
  • Arrange transport and accommodation for Cannes Lions Festival
  • Manage the delegation of incoming VIP enquiries during peak times
  • Undertaking administration tasks
Qualifications/Experience
  •  2-3 years’ experience with group travel or in a wholesale travel environment and or an Events company
  •  Proficiency   in Microsoft Office (Outlook, Excel, and Word) 
  • A self-starter who is able to prioritise effectively
  • Highly organised with incredibly strong attention to detail and extremely tech savvy
  •  Able to work under pressure and assimilate large quantities of information quickly, while maintaining attention to detail, drive
  •  Excellent organization and communication skills
  • Self-starter, able to work independently and within a team
  • Enjoys coordination and thorough organisation, managing projects from conception to delivery
  • Comfortable within a fluid role with some public facing elements
  • Willingness to please VIP Clients and to go the extra mile
IT Experience
  • Must be familiar with general computer use including Microsoft word, excel, powerpoint and outlook
Skills
  • Demonstrate exceptional organisational and interpersonal skills
  • A good collaborator who can fit into the Client Services team
  • A strong multi-tasker
  • Data analysis skills
  • Proficient with Excel, Word and PowerPoint
  • Fluency of foreign languages would be an asset
Company Background:

Do We Inspire You?
As a business-to-business media company connecting leading professionals globally through insightful market-leading Exhibitions, vibrant Festivals, and precise Informational Services, we inspire people to join us from around the globe with our strong ethics, integrity and clear focus for the future.

Can You Inspire Us?
As an ever expanding global business, we thrive upon fresh talent, new ideas, and unique approaches to make our businesses and people flourish. With exciting opportunities in sales, marketing, recruitment, to name a few, we want you to try things differently, show us your creativity, and inspire us by being you.

So WhyNot Join Us and Discover What You Can Do?
With a choice of vibrant and prestigious brands, it is simple to begin a career to flourish.

How Do I Apply?
Click ‘Apply’ and attach a copy of your CV with a contact number, to kick start your career with us.

Add your CV and application details

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