Customer Contact Officer- 15 Positions Available

Reference: BH-177845
We're Hiring: Customer Contact Officer  - 15 Positions Available

Join our client’s team as a Customer Contact Officer where you'll deliver high-quality customer service focused on system outages and network inquiries. This role is ideal for someone with contact centre experience, strong communication skills, and a safety-first mindset.

Key Responsibilities:
  • Respond to outage and network inquiries with accurate, safety-focused advice
  • Coordinate field staff deployment and support incident resolution
  • Manage calls and maintain data integrity
  • Contribute to service improvements and team development
What You’ll Bring:
  • Certificate III in Customer Contact or equivalent experience
  • Proven customer service experience
  • Demonstrated experience in problem solving and negotiation skills when dealing with stakeholder enquiries and complaints
  • Ability to work under pressure and in a team environment
Requirements:
  • Initial 2 weeks of full-time (10 days) onsite training
  • The ability to commit to hours ranging from 15 to 38 per week, with flexibility to scale up or down based on business needs
  • Must successfully complete a National Police Check (NPC) prior to starting — we’ll manage and support the process for you
Ready to make a difference? Apply now or share with someone who’d be a great fit! Call Jo Ellerman on 02 66919106 for more information on this great opportunity.
Company Background:

Chandler Macleod is a highly regarded and well established recruitment organisation, part of RGF Staffing and Recruit Holdings, the fourth largest staffing network in the world! We partner with over 3500 companies globally providing job hunters with endless opportunities to find and succeed in their work.

Chandler Macleod knows what it takes to recruit, select, and retain the best people. We’re in the business of understanding how people tick because we’ve been digging deep into people’s needs and motivations since 1959.

We uncover the ‘BestFit™’ for employers and job hunters alike by looking beyond the CV’s and JD’s. This allows us to match candidates to jobs that bring out their best and discover people that can make businesses boom.

We’re a team of flexible thinkers and detail obsessors, who believe that the right fit can lead to a happier life. Because when you really get people, you really open up a world of opportunity.

There are several brands that make up Chandler Macleod, these include our Staffing business, our Consulting business, our xPO Talent Solutions business and our Managed Services business.

You can learn more at our website: www.chandlermacleod.com

We are Chandler Macleod. We get people.

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