Apply: Head of IT Service Operations & Major Incident Management

One of my clients are currently looking for a Senior IT Service Operations Manager to join the ITSM team as a number 2 to the head of the department. Someone who is able to work closely on a range of IT initiatives that are coming through the pipeline, as part of a multi-year Digital Transformation Programme

Due to the significant changes across the business, they are looking for this individual to be pivotal in managing a majority of their Service Operations function, which includes Desk-side and Service Desk Support, Major Incident Management, etc.

This is quite a broad and autonomous role, and vital to the business moving forward.

Due to the nature of the role, you would need to have the following experience:

• Degree in Computer science/ Engineering
• Excellent level of stakeholder management experience, working directly for end clients (preferably large enterprises or FS clients would be highly advantageous)
• Must be broad in terms of IT Service Operations experience, and would need to have strong SME level knowledge of managing Major Incident, Problem Management and Deskside Support instances.
• Should have experience with managing cross-functional IT Service teams across Deskside Support, Service Desk and Major Incident Management (3rd parties as well as in-house resources); 
• The right candidate would have been instrumental in helping to improve various company support processes

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