Apply: Accounts Receivable Collections Officer

Reference: BH-173156
Accounts Receivable Collections Officer
Location: Blackburn North
Rate: $35–$45 per hour + super 
Duration: Casual 10-12 weeks 
Hours: Full-time (38 hours per week)

Join a fast-paced, high-performing team as an Accounts Receivable Collections Officer, where you'll play a key role in supporting billing accuracy, providing outstanding customer service, and ensuring timely recovery of outstanding accounts—all while maintaining compliance with relevant guidelines and privacy legislation.

Key Responsibilities:
  • Manage a high volume of inbound and outbound customer calls to resolve billing queries and support payment arrangements.
  • Action assigned account portfolios to drive efficient and accurate debt recovery.
  • Assess customer circumstances to determine appropriate resolution strategies or payment support options.
  • Maintain accurate records in line with privacy, records management and data security requirements.
  • Escalate policy anomalies or unclear billing scenarios to ensure alignment with processes and procedures.
  • Provide administrative support across the accounts receivable function and contribute to ongoing process improvements.
  • Maintain a strong understanding of debt collection and billing guidelines and their application in day-to-day operations.
  • Work collaboratively with internal teams and stakeholders to achieve shared goals.
About You:
  • Previous experience in accounts receivable, billing, or collections within a high-volume customer service environment.
  • Strong customer service and communication skills, with the ability to navigate sensitive or complex conversations professionally.
  • High attention to detail and strong organisational skills.
  • Ability to work independently, manage competing priorities, and take initiative.
  • Competent using Microsoft Office Suite, particularly Excel and Word.
  • Certificate in Business/Finance is desirable but not required.
  • Understanding of privacy, data protection, and debt collection legislation.
  • Ability to handle confidential matters with maturity and sound judgement.
  • Police check required.
Keen to work in a fast-moving, supportive environment where your work makes an impact? Apply now to be considered.


At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
Company Background:

Chandler Macleod is a highly regarded and well established recruitment organisation, part of RGF Staffing and Recruit Holdings, the fourth largest staffing network in the world! We partner with over 3500 companies globally providing job hunters with endless opportunities to find and succeed in their work.

Chandler Macleod knows what it takes to recruit, select, and retain the best people. We’re in the business of understanding how people tick because we’ve been digging deep into people’s needs and motivations since 1959.

We uncover the ‘BestFit™’ for employers and job hunters alike by looking beyond the CV’s and JD’s. This allows us to match candidates to jobs that bring out their best and discover people that can make businesses boom.

We’re a team of flexible thinkers and detail obsessors, who believe that the right fit can lead to a happier life. Because when you really get people, you really open up a world of opportunity.

There are several brands that make up Chandler Macleod, these include our Staffing business, our Consulting business, our xPO Talent Solutions business and our Managed Services business.

You can learn more at our website: www.chandlermacleod.com

We are Chandler Macleod. We get people.

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