Apply: APS5 Case Coordinator - Application processing (ACT, Hobart,...

Reference: BH-168209

Our Federal Government client is looking for multiple Case Coordinators

Location: Canberra, ACT

Employment: MAX TERM, 5 months renewable contract

Security requirement: Ability to obtain a Baseline Security Clearance

What you will do -
 
  • communicate effectively and sensitively with applicants, nominees and support services of the client's scheme
  • self-awareness and ability to self-manage in a complex, changing environment whilst in a diverse team with high workload in a high-risk environment, 
  • apply the relevant policies, procedures and guidelines to: 
  • check the application is valid 
  • conduct detailed research and analysis to correctly identify participating institution/s 
  • collects information from applicants 
  • assess the application and any supporting documentation 
  • provide a recommendation on Scheme eligibility 
  • work as a case coordinator for an applicant 
  • communicate with applicants, nominees  
  • keep accurate and comprehensive records (including report writing, case notes, and official records) 
  • advise applicants on relevant legislation, policy, procedures and payments. 
  • resolve applicant enquiries 
  • provide quality control and quality assurance on applications for redress and check the work quality of others 
  • demonstrates empathy and understanding and communicates effectively in a trauma informed way 
  • resilience, persistent, result-orientated and accountable for decisions and actions 
  • research and make decisions based on subject matter knowledge and judgement 
  • manage time and organise work against performance expectations 
  • communicate messages in a clear, concise and articulate way 
  • high level of accuracy and attention to detail in reading, writing and talking about applications and how they are processed 
  • ability to work collaboratively to manage high workload in a sensitive environment 

If you feel you are a suitable candidate submit your application by hitting “Apply for this job”. Alternatively, you can email Isaac.Benjamin@chandlermacleod.com for further discussion.

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion
Company Background:

Chandler Macleod is a highly regarded and well established recruitment organisation, part of RGF Staffing and Recruit Holdings, the fourth largest staffing network in the world! We partner with over 3500 companies globally providing job hunters with endless opportunities to find and succeed in their work.

Chandler Macleod knows what it takes to recruit, select, and retain the best people. We’re in the business of understanding how people tick because we’ve been digging deep into people’s needs and motivations since 1959.

We uncover the ‘BestFit™’ for employers and job hunters alike by looking beyond the CV’s and JD’s. This allows us to match candidates to jobs that bring out their best and discover people that can make businesses boom.

We’re a team of flexible thinkers and detail obsessors, who believe that the right fit can lead to a happier life. Because when you really get people, you really open up a world of opportunity.

There are several brands that make up Chandler Macleod, these include our Staffing business, our Consulting business, our xPO Talent Solutions business and our Managed Services business.

You can learn more at our website: www.chandlermacleod.com

We are Chandler Macleod. We get people.

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