AO3 Client Services Officer - Authorisations

Reference: BH-187342
AO3 Client Services Officer – Authorisations

Contract: 10 June – 9 December 2026
Extensions: 2 x 6-month extensions possible
Rate: $51.12 per hour + super
Location: Newstead - Hybrid 1-day wfh

We are currently seeking experienced and customer-focused Client Services Officers to join the Authorisations team within the Office of Industrial Relations.

Key Responsibilities:
  • Act as the first point of contact for workplace health and safety licensing and legislative enquiries
  • Manage high-volume inbound calls professionally and efficiently
  • Provide accurate procedural advice and application status updates
  • Maintain accurate data entry and records management
  • Support information collection, reporting, and enquiry tracking
  • Assist internal and external stakeholders with licensing and procedural matters
  • Contribute positively within a collaborative team environment
  • Meet rostered performance and adherence requirements

Desirable Skills and Experience:
  • Experience in a contact centre or high-volume customer service environment
  • Strong communication, negotiation, and conflict resolution skills
  • Ability to interpret and explain legislation, regulations, and procedures clearly
  • High attention to detail and accuracy in data entry and record maintenance
  • Experience using contact centre or licensing systems such as Genesys Cloud
  • Ability to quickly learn new systems and processes
  • Experience handling sensitive and confidential information appropriately

About you:
  • Proven keyboard, data entry, and telephone handling skills
  • Ability to work independently and within a team with high accuracy and attention to detail
  • Knowledge of, or ability to learn and apply, workplace health and safety legislation, regulations, policies, and procedures
  • Strong communication skills including interpersonal sensitivity, conflict management, and negotiation abilities
We are interviewing immediately, so to be considered for this role APPLY NOW.


At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
Company Background:

Chandler Macleod is a highly regarded and well established recruitment organisation, part of RGF Staffing and Recruit Holdings, the fourth largest staffing network in the world! We partner with over 3500 companies globally providing job hunters with endless opportunities to find and succeed in their work.

Chandler Macleod knows what it takes to recruit, select, and retain the best people. We’re in the business of understanding how people tick because we’ve been digging deep into people’s needs and motivations since 1959.

We uncover the ‘BestFit™’ for employers and job hunters alike by looking beyond the CV’s and JD’s. This allows us to match candidates to jobs that bring out their best and discover people that can make businesses boom.

We’re a team of flexible thinkers and detail obsessors, who believe that the right fit can lead to a happier life. Because when you really get people, you really open up a world of opportunity.

There are several brands that make up Chandler Macleod, these include our Staffing business, our Consulting business, our xPO Talent Solutions business and our Managed Services business.

You can learn more at our website: www.chandlermacleod.com

We are Chandler Macleod. We get people.

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