Apply: IT Support Technician - PETstock Ballarat Support Office

About PETstock:
At PETstock, we aim to help pets inspire every person, every family, every day. We’re a global pet care retailer with more than 150 sites across Australia and New Zealand. We cater for a pet’s every need by providing a huge range of animal care products, food and services like pet grooming and training, as well as in-house veterinary hospitals.

PETstock is passionate about making a difference for pets in need by raising money and awareness through our in-house charity foundation, PETstock Assist. Over 50% of our team donate to PETstock Assist and, as a team member, you’ll have the opportunity to further support the cause through in-store adoption drives, animal shelter food donations, fundraising events and in-store customer donations.

PETstock people are animal lovers who know customer service is more than just sales. We want our team to know their customers’ names, their pets’ names and to remember to ask Tess how Georgia’s ballet concert went or if Darcy won his footy game on the weekend. We look for people who are personable, can create fun within their workplace and want to see their store succeed.

Recognised as the Australian Retailer of the Year & in numerous Employer of Choice award programs, PETstock treats its team members like part of the family. Our team are empowered and supported to grow themselves to be the best they can be. You won’t be treated as a number and you will be given lots of opportunities to grow both professionally and personally.

Check it out for yourself what it’s like to work at PETstock by visiting our PETstock People Instagram page or LinkedIn page.

About the role:
This is an excellent introductory position working with a wide variety of technologies. 

You will have the confidence to deal with a wide variety of people, enjoy being in a team environment and most of all have the drive to progress your career. In return you will be rewarded with responsibility, accountability, development and recognition.

You must be a self-starter, have a passion for IT and computers, be willing to be flexible and above all, understand the importance of providing exceptional customer service in a fun environment. 

Some key responsibilities for the role will include: 

• Providing 1st level IT support to our stores via phone, email and remote access, including supporting our retail Point of Sale (POS) and email system
• Respond to support requests and queries sent to the Helpdesk system
• Technical Support of existing IT Infrastructure for our stores
• Coaching and support to our store end users on system use and procedures
• Provide after-hours support for critical operations on a rotational on-call basis
• Produce concise, cohesive written IT user documentation for store and support office use

To be successful in this role you must have:

• Problem solve issues that arise and provide different solutions
• Be flexible in your approach and adaptable to changing conditions
• Work within the team to achieve commitments and goals
• Be able to communicate effectively and build rapport across all levels of the business
• Strong planning and time management skills and a proactive approach
• Experience in supporting retail POS and in store systems would be highly regarded
• Strong software and hardware technical support skills in Windows
• Experience and understanding in across Windows 7 - 10, and basic knowledge of Windows Server 2012 - 2016
• Sound Knowledge of Microsoft Office 2013+
• Basic Understanding of LAN/WAN technologies

Being part of our PETstock family means you also gain:

• A unique opportunity to be based in PETstock's global Head Office in beautiful Ballarat. 
• Excellent career growth opportunities.
• A generous team discount.
• Fast paced and flexible work environment.
• The ability to bring your pet to work with you. 
• The chance to be part of a business built on family values. 

Application Close Date: 11/08/2019